When purchasing any of products from our brand we assume that you have read and understood the following.
Lighten Up Candle Co. aim to provide customers with luxurious, well-designed products. All products contain quality ingredients, to ensure a superior quality product and finish.
OUR PRODUCT SERVICE
When you purchase a Lighten Up Candle Co.product, certain information will need to be collected from you. This will include identification such as your name, email and address. None of this information shall be shared with any third party and is strictly used to provide you will a successful service. Order completion will only commence once payment via paypal has been made and confirmed. Any person may be refused service for any reason, at any time. Lighten Up Candle Co. also reserve the right to cancel any order placed, without reason or consequence, at any time. You will be informed if there is a cancellation or if there are any delays to your order.
CHANGES TO THE WEBSITE
Website changes may be made to products and prices at any given time. These changes will apply immediately once they have been published.
DELIVERY OF PRODUCTS
Lighten Up Candle Co. products are designed and handmade with love to order, therefore it can take a few days before your order is ready to ship. In saying that we promise to create and post your custom designed product as quickly as possible once your payment has been cleared.
Estimated delivery within Australia will be between 4-6 business days after items have been posted and International orders will be delivered between 5-17 days after posting.
RETURNS, EXCHANGES & REFUNDS
Claims by buyer for damaged goods, shortages or errors in delivery must be made within seven (7) days after the delivery of the goods. Lighten Up Candle Co. cannot not be held accountable for items being damaged or lost in transit. When contacting us please include all relevant information regarding your original order including a photograph of the full damage or error on the item. Once this product has been assessed, we will reply with the decision of outcome. If a replacement item is necessary it will be produced and shipped out as soon as possible. In the even that a refund will be given, this will exclude the cost of delivery. No goods shall be returned for credit without first obtaining written consent from seller.
Products that have been personalised for you may take 7 business days before dispatch. We apologise for any inconvenience caused. There is a strict no cancellation policy once orders have been submitted and buyers will be subject to payment due to the nature of the handmade product.
INTELLECTUAL PROPERTY CONTENT
All designs, logos, artwork and written copy on this website are the property of Lighten Up Candle Co. They may not be reproduced in part or whole without the express authority of Lighten Up Candle Co. This includes any intellectual property that exists on any of our social media, advertising or promotional materials.
LIGHTEN UP CANDLE CO. ON SOCIAL MEDIA
Social media is a forum where we love sharing our stuff with you. We do have certain standards of behavior and conduct however, that apply throughout our company. We reserve the right to delete, block or report any user that we deem as being in breach of these standards. Abuse and offensive language in comments will not be tolerated. We invite you to post and share our pictures on your social media pages, however these images will remain the copyright property of Lighten Up Candle Co. at all times. We ask that we receive credit as the owner of the images when shared by users on social media. We are happy to see our customers sharing their own images of Lighten Up Candle Co. products and we enjoy sharing these on our own social media. When doing so, we will always credit you. When posting a picture of our products we assume that we are able to re-post your picture. Please contact us to inform us if you do not wish for your images to be shared.
LINKS TO THIRD PARTY WEBSITES OR SOCIAL MEDIA ACCOUNTS
We take no responsibility for any information or views expressed on links to third party websites, brands or social media accounts provided through our website. We also do not examine the policies on these websites. It is the responsibility of the user to use their own discretion when engaging in the service of these third parties. We take no responsibility and are not liable for the content included in any third party publication.
COMPETITIONS, GIVEAWAYS & PROMOTIONS
Any competitions or giveaways run through the Lighten Up Candle Co. brand will include their own set of Terms and Conditions. In general, any promotion will be run for a specified period of time and will include certain requirements to be complied with in order to enter and be considered. All promotional winners will be determined by Lighten Up Candle Co. based solely on the entry. No person closely related with the Lighten Up Candle Co. brand may enter or win any competition, giveaway or promotion run. Lighten Up Candle Co. reserves the right to cancel, suspend, alter or modify any current promotion at any time during the promotion. Any changes to promotions will be updated in the Terms and Conditions.
We welcome feedback and encourage you to let us know what you think of our company. We may share certain elements of feedback, in part or whole, with other users, through social media or our website. Please inform us if you do not wish for us to share your feedback or if you wish to remain anonymous in the case that any feedback is shared.
WHOLE OF TERMS & CONDITIONS
CHANGES TO TERMS & CONDITIONS
Lighten Up Candle Co. reserves the right to modify these Terms and Conditions at any time without notice. Any changes will be published here and will take immediate effect at the time of publication. This set of Terms and Conditions is current as of February 2016. If you require further information please contact email@example.com.